Care & Support At Home Hospice @ Home Covid-19 Update The [email protected] service is running as usual and health professionals can make referrals via telephone on 01324 826222. In some cases, we may be able to offer support on the day of referral. For those currently receiving support, please note that staff will be wearing PPE when they visit you at home. We ask where possible that only two people are present during the visit. We also request that individuals prescribed nebulisers refrain from using them 30 minutes prior to the nursing staff arriving and during their visit. Giving choice when it matters We know that most people in their final days of life would prefer to be at home if at all possible - and be with those who are important to them. However, worries about what might happen and the burden on families often results in people going into hospital to die. Strathcarron [email protected] service aims to provide personal, practical and emotional support at this crucial time in people's lives to enable them to stay at home right to the end. The [email protected] Team work with the District Nursing, social services and others to provide care and support for people at home. Referrals to the service can be made by any Health Care professional if the individual and their family are agreeable to having this support in their home. The service is available 7 days a week if needed. The Lead Nurse and coordinator for [email protected] is Jenny Stevenson. She and her team of Health Care Assistants are expert in providing care for people in the last weeks of life. The team aims to: provide personal care to those who are dying at home listen to what's important to people who are dying and their families/carers support patients and their families/carers with decisions about their care at the end of life. Support family carers in their caring role Who is it for? People who are in the last two weeks of life and want to remain at home. Service Quality The quality of our [email protected] service is regulated by the Care Inspectorate, who formally inspect the service every year. They have graded the service as excellent (their highest grade) for the last 3 years. A copy of the most recent inspection report is available by clicking the link below. Hospice_at_Home_Inspection_Report_2018_-_3193938.pdf The [email protected] Service has also been externally evaluated and, as well as confirming that the quality of care is excellent, the Report demonstrates that [email protected] successfully reduces the amount of time that a patient spends in hospital in the last two weeks of life. Read External Evaluation Report How to Refer We take referrals by telephone from any health professional working with people in the last weeks of life. They will phone the Hospice @ Home Service between the hours of 9am and 5pm, seven days a week, to discuss your requirements with the Lead Nurse. They will need to be able to provide basic patient information as well as all relevant clinical and care information when they contact Hospice @ Home. What you can expect? If the referral is appropriate, you will be informed as soon as possible (usually the same day) about the amount and frequency of support that is able to be provided and when this will begin. Like all services offered by Strathcarron Hospice, [email protected] is completely free of charge. For more information download the leaflet. Link For general enquiries email [email protected] or telephone switchboard on 01324 826222 and they will direct your call to the most appropriate member of staff available.