We welcome suggestions and feedback and would be delighted to hear from you and to hear your story and experience. Please feel free to use the eForm at the bottom of the page to share your story or give your suggestions. Please note that we may use your story in a shortened form or may take a quote from it for our website or Facebook or Twitter.

If you make a suggestion about any aspect of our services we will take this seriously and look at whether we can use your experience to improve our service and care.

In some cases where you are dissatisfied with our patient services you may wish to use our formal complaints procedure.

Complaints

It is our aim to provide the very highest standard of care and service for all our patients, their families and carers. We are dedicated to consistently meeting your high expectations and regularly monitor our performance to make sure we continue to do this. Therefore we would like to hear from you if you are in any way dissatisfied.

This will help us to give you the service you deserve and help us to improve our services for others.

We understand that you might feel uneasy discussing any issues you have with us, because you fear it might affect your or your loved one’s day-to-day care, or the relationships you have built with our staff. However be reassured that any matter discussed would not only be dealt with confidentially but would be resolved as soon as possible so that you can continue to benefit from the services offered by Strathcarron Hospice.

If you do have an issue you wish to bring to our attention, please speak to any member of staff or call Strathcarron Hospice. A copy of the Complaints procedure is available from reception or any member of staff on request.

You can also write to us with your comments and suggestions at the following address:

The Chief Executive, Strathcarron Hospice, Fankerton Denny Stirlingshire FK6 5HJ

You can also register a complaint through the Healthcare Improvement Scotland website or by writing to them at:

Healthcare Improvement Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh

EH12 9EB

If your complaint is specifically about our Hospice@Home service you can register a complaint through the Care Inspectorate website at www.careinspectorate.com or write to them at:

Care Inspectorate Headquarters

Compass House

11 Riverside Drive

Dundee

DD1 4NY