How we care Patient journey overview How to refer Referrals for all Hospice services can be made via SCI gateway or a referral form can be submitted by email to FV-UHB.firstname.lastname@example.org. If the referral is urgent or you are unsure about whether to refer or not, please call us on 01324 826222 and discuss the details with a consultant / Admissions Team. To refer to our Hospice@Home service, telephone referral is preferred – call 07881 511517 Referral Management process In hours – Routine referrals are reviewed on a daily basis Monday to Friday and dealt with according to urgency. Out of Hours – These referrals are normally dealt with immediately by the Dr and Consultant on call. Response times Community Referrals The patient and family will be contacted within 2 working days of a referral to arrange a first visit. We can carry out an assessment more urgently if the need arises. Referrers will be notified of the outcome of the first community visit within 2 working days of the assessment. In patient Referrals Patients who require admission to Strathcarron Hospice will be offered a bed at the earliest opportunity. We provide GPs with updates on people who are in-patients every three weeks or more often if required.